Online Banking Terms and
Conditions Agreement
This Agreement describes your rights
and obligations as a user of the Online Banking Service or the Bill
Payment Service ("Service" or "Services"). It also describes the
rights and obligations of Randolph Savings Bank. Please read this
Agreement carefully. As an authorized account holder you must abide
by the terms and conditions of this agreement, and those provided to
you at account opening, in order to use this service.
CUSTOMER DISCLOSURE AND AGREEMENT TO RECEIVE
ELECTRONIC COMMUNICATIONS
By selecting the "I Accept" button
below, you are (1) acknowledging your receipt of the information
listed below, (2) agreeing that any contract you enter into with
Randolph Savings Bank for the provision of certain Online Banking
Services, may be in electronic form, and (3) agreeing that certain
information that may be delivered in connection with the Services
may also be in electronic form.
You are also acknowledging receipt of
the following information and agree that:
·
We may provide
you with this Agreement and any revisions and amendments thereto in
electronic form, and that, if you choose to accept the Agreement,
you are consenting to enter into and are entering into an agreement
electronically that will govern all future transaction(s) you
conduct using the Service.
·
We may provide you revisions and amendments to
the Agreement and such other information, including but not limited
to information under Regulation E and under other applicable banking
or financial services laws or regulations in connection with the
Service, electronically as a part of the Agreement or otherwise as a
part of the Services. While you may print and retain a copy of the
Agreement or any information provided to you in relation to the
Service, we only provide these documents electronically.
·
You have a right at any
time to withdraw, without service charges, your consent to receive
information electronically. However, because the Agreement and the
Information are provided only in electronic format, your withdrawal
of consent will terminate all the Services.
·
If you wish to withdraw
consent to receive information electronically, to terminate the
Services, or to update your information such as a change of address,
or email address, call us at:877-963-2100or write to us at: Randolph
Savings Bank Operations Department
10 Cabot Place,
Stoughton, MA
02072
·
You are able to access information that is provided in the same
manner as the information and the Services via the Internet.
DEFINITIONS
The following definitions apply in
this Agreement.
"Online Banking" is the Internet-based
service providing access to your account(s) under the terms set
forth in this Internet Banking Terms and Conditions Agreement
"Online Account" is a Randolph Savings
Bank account from which you will be conducting transactions using a
Service.
"Bill Payment" is the Internet-based
service providing payments to Randolph Savings Bank or to third
parties from your designated Randolph Savings Bank account(s).
"Bill Pay Account" is the transaction
account from which you are initiating a Online Bill Payment.
"Business Day" refers to Monday
through Friday, excluding holidays as determined by Randolph Savings
Bank. All online transaction requests received after 7:00 p.m. EST,
or on a non-Business Day, will be processed immediately, but will
not appear in the online history until the following Business Day.
“Password” is a series of 8-16 numbers
and letters containing at least one alpha and one number character.
Passwords are case sensitive. Also, passwords can not read the
same backward and forward. Once the First Time User
Information form is completed and submitted online you will be
prompted to create a password.
"Payment Initiation Date" is the date
you enter into Online Banking when setting up a bill payment.
"Time of day" references are to
Eastern Standard Time.
"We," "us" "our" or "[bank]" refer to
Randolph Savings Bank, which offers the Services provided under this
Agreement and holds the accounts accessed by the Services.
ACCESS TO SERVICES
Randolph Savings Bank will provide online
instructions describing how to use the Online Banking Service or
Online Bill Payment Service. To gain access to this Service you will
need your Access ID and your Password.
HOURS OF OPERATION
The Services are generally available 24
hours-a-day, 7 days a week, except during special maintenance and
upgrade periods, which routinely are scheduled between 12:00 a.m.
and 5:00 a.m. Monday mornings.
USE OF YOUR SECURITY PASSWORD
The safety of our customers'
accounts and account information is of paramount importance to
Randolph Savings Bank. We go through great lengths to protect
confidentiality and the security of your account, and urge you to do
the same.
You agree not to allow anyone to gain
access to the Services or to let anyone know your Password used with
the Services. You agree to assume responsibility for all
transactions initiated through the Services with your Randolph
Savings Bank User-ID, up to the limits allowed by applicable law.
While Randolph Savings Bank continues to provide our customers with
the level of online security we believe necessary and appropriate,
customers who share their User-IDs and Passwords are giving up the
full benefit of our security measures and legal protections to which
they may be entitled. No Randolph Savings Bank representative will
ever call and ask for your Access ID or User Password.
IF YOUR PASSWORD HAS BEEN LOST OR STOLEN
If your Password has been lost or stolen, call
Randolph Savings Bank immediately at 781-963-2100, between 8:30a.m.
and 5:00 p.m. Monday through Friday. Telephoning Randolph Savings
Bank is the best way of minimizing your losses. You may also restore
the security of your Service by immediately changing your Password.
If you believe your Password has been lost or stolen and you notify
us within two Business Days after you learn of the loss or theft,
you can lose no more than $50.00 if someone uses your Password to
conduct unauthorized electronic funds transfers without your
permission. If you do NOT notify us within two Business Days after
you learn of the loss or theft of your Password, and we can prove we
could have stopped someone from using your Password to conduct
unauthorized electronic funds transfers without your permission if
you had told us, you could lose as much as $50.00.
New services may be introduced for Online Banking
from time to time. Randolph Savings Bank will notify you of the
existence of these new services. By using these services when they
become available, you agree to be bound by the rules that will be
made available to you concerning these services.
BILL PAYMENT SERVICE
The Bill Payment Service permits you to use your
Internet-enabled device to direct payments from your designated
Online Bill Pay Account to third parties you wish to pay and who
accepts Bill Payment Services.
Through the Bill Payment Service, you can pay
bills from your Bill Pay Account to:
· Business
Payees-- any business, merchant, or professional that generates a
bill or invoice for products or services provided to you on your
behalf and that has an address we can verify
· Individual
Payees-- payments made to individuals, family, or friends for
non-business purposes.
You may set up the following types of
bill payments:
· Single
Payments-- a payment to be made to a payee one time
· Recurring
Payments-- payments of fixed amounts to a single payee at recurring
intervals (e.g., weekly, bi-weekly, monthly, bi-monthly, quarterly,
annually or semi-annually).
All payments you make will be deducted from the
account that you designate as your Bill Pay Account on the Payment
Initiation Date. Any payments you wish to make through this Service
must be payable in U.S. dollars to a payee located in the
continental United States. We reserve the right to restrict or limit
the number of transactions processed through this Service from time
to time. Further, we reserve the right to check your credit history
at enrollment and obtain follow up credit history reports at a later
date.
You should not use the Bill Payment Service to
make payments to settle securities purchases, payments to interest
bearing accounts, tax payments, or court ordered payments (e.g.,
alimony or child support payments). Payments, additional fees,
fines, penalties or other losses associated with payments to these
payees that are delayed or improperly addressed or credited are your
sole responsibility.
Funds must be available in your Bill Pay Account,
including overdraft lines of credit, on the scheduled Payment
Initiation Date. If the Payment Initiation Date falls on a
non-Business Day (i.e., Saturday, Sunday or holiday), funds must be
available in your Bill Pay Account the following Business Day (i.e.,
Monday). After funds are withdrawn from your Bill Pay Account to
make a payment, we may make the payment either by transferring funds
electronically to the payee or by mailing the payee a check.
If your Bill Pay Account does not have sufficient
available funds to make a payment as of the Payment Initiation Date,
the payment will be canceled and no further attempt will be made by
Randolph Savings Bank to make the transfer or payment. Randolph
Savings Bank will attempt to notify you by e-mail or U.S. Postal
Mail, but Randolph Savings Bank shall have no obligation or
liability if it does not complete a transfer or payment because
there are insufficient available funds in your account to process a
transaction. In all cases, you are responsible for either making
alternate arrangements for the payment or rescheduling the payment
through the Bill Payment Service. In the case of recurring payments,
only the payment currently scheduled will be canceled. Recurring
payments scheduled for future dates will not be affected. In the
event you have sufficient funds to make some, but not all, of the
bill payments scheduled for a particular payment date, Randolph
Savings Bank may use such method as paying as many payments as
possible in its sole discretion, may elect in determining which
payments to complete.
You must schedule the Payment Initiation Date at
least four (4) Business Days before any Payment Due Date (that is,
the due date shown on your invoice or provided in your agreement
with the payee, not taking into account any applicable grace
period). If you do not, you will be fully responsible for all late
fees, finance charges or other action taken by the payee. If the
actual due date falls on a non-Business Day, you must select a
scheduled payment date that is at least one (1) Business Day prior.
If the session during which you schedule a payment
or transfer ends by 7:00 p.m. EST, Randolph Savings Bank will be
considered to have received it on that day. Otherwise, it will be
considered received the following Business Day. For all entries made
using the service, the time recorded by the Online Banking service
controls.
You may cancel or change a scheduled payment by
using the payment screens in the Bill Payment Service. Payments must
be changed or canceled using the Bill Payment Service prior to 7:00
p.m. EST on the Business Day the transaction will be initiated. If
you ask us to cancel a payment after it is issued and we agree to do
so, we will charge you a stop payment fee to stop the bill payment.
Stop payment orders, whether oral, written, or electronic, will be
in effect for a period of six months. If requested by Randolph
Savings Bank, you will confirm any stop payment order in writing
within 14 days. After six months, any stop payment will terminate
and must be renewed to continue in effect. Randolph Savings Bank may
pay any item that is presented following the lapse of any stop
payment order.
BILL PAYMENT GUARANTEE
Randolph Savings Bank reserves the right to refuse
any transaction if the Bank believes such refusal is necessary for
security reasons, without any liability for damages or fees.
However, if we do not properly complete a transfer to or from your
account on time or in the correct amount according to our agreement
with you, we will reimburse you for any late payment fees or
penalties you are charged up to a maximum of $50.00 per scheduled
payment. In order for you to be eligible for reimbursement, you must
meet each of the following conditions:
· You must
properly schedule the payment to be initiated on a date at least
four (4) Business Days prior to the bill's actual due date. This
means that you must initiate a Single Payment before 7:00 p.m.
Eastern Standard Time on a Business Day at least four (4) days prior
to the bill's actual due date. For recurring payments, this means
that you must allow additional time for months in which weekends or
holidays reduce the number of Business Days between the recurring
Payment Initiation Date and the bill's actual due date.
· You must
provide us with the correct Payee name, address, phone number and
account information, and with the correct payment amount.
· On the
Payment Initiation Date your checking account must contain
sufficient available funds, including overdraft lines of credit, to
complete the payment.
· The late
payment fee or penalty, or the method of its calculation, must be
published by the payee prior to the bill's actual due date.
· The Service
will not process any payments less than $1.00 or greater than
$99,999.99
· You can
schedule a Payment Due Date up to a year in advance.
LIMIT OF RANDOLPH SAVINGS
BANK'S RESPONSIBILITY
Randolph Savings
Bank agrees to make reasonable efforts to ensure full performance of
Online Banking.
Randolph
Savings Bank will be responsible for acting only on those
instructions sent through Online Banking which are actually
received, and cannot assume responsibility for circumstances over
which the bank has no direct control. This includes but not limited
to, the failure or malfunctions in communication facilities, which
may affect the accuracy or timeliness of messages you send. Randolph
Savings Bank is not responsible for any losses should you give
incorrect instructions, or if your payment instructions are not
given sufficiently in advance to allow for timely payment or delays
in mail service.
Any information you receive from Randolph Savings
Bank is believed to be reliable. However, it can only be provided on
a best-efforts basis for your convenience and is not guaranteed.
Randolph Savings Bank is not liable for any deficiencies in the
accuracy, completeness, availability, or timeliness of such
information, or for any investment or other decision made using this
information.
Randolph Savings Bank is not responsible for any
fees incurred for Internet access, or for any computer virus or
related problems that may be attributable to services provided by
any Internet access service provider.
You are responsible for obtaining, installing,
maintaining, and operating all computer hardware and software
necessary for performing Online Banking. Randolph Savings Bank will
not be responsible for any errors or failures from the malfunction
or failure of your hardware or software.
The limit of Randolph Savings Bank's liability
shall be as expressly set forth herein. Under no circumstances will
Randolph Savings Bank be liable in contract, tort, or otherwise for
any special, incidental, or consequential damages, whether or not
foreseeable. By consenting to use the Services, you agree to waive
any and all right to any of the aforesaid, and you acknowledge that
the limit of your remedy is as otherwise expressly set forth herein.
ELECTRONIC MAIL (EMAIL)
If you send Randolph Savings Bank an electronic
mail message through the Service, Randolph Savings Bank will be
deemed to have received it on the following Business Day. Emails
will be answered within a reasonable timeframe.
You should not rely on electronic mail if you need
to communicate with Randolph Savings Bank immediately (e.g., if you
need to report an unauthorized transaction from one of your
accounts, or if you need to stop a payment that is scheduled to
occur).
You agree that Randolph Savings Bank may respond
to you by electronic mail with regard to any matter related to the
Service, including responding to any claim of unauthorized
electronic funds transfer that you make. Any such electronic mail
sent to you by Randolph Savings Bank shall be considered received
within three (3) days of the date sent by Randolph Savings Bank,
regardless of whether or not you sign on to the Service within that
time frame.
OTHER AGREEMENTS
In addition to this Agreement, you and Randolph
Savings Bank agree to be bound by and comply with the requirements
of the agreements applicable to each of your Online Accounts. Your
use of Online Banking service or the Online Bill Payment Service is
your acknowledgment that you have received these agreements and
intend to be bound by them. You should review other disclosures
received by you when you open your accounts at Randolph Savings
Bank, including the charges that may be imposed for electronic funds
transfers or the right to make transfers listed in the fee schedules
accompanying those disclosures and the fee schedule at the end of
this Agreement. We will automatically deduct any fees related to
this Service from your Bill Pay Account each month. All terms and
conditions of the disclosures provided to you at account opening,
including but not limited to, the Truth in Savings, Regulation E
Disclosure, Depositor's Agreement and Terms and Conditions apply to
this Service.
MODIFICATIONS TO THIS AGREEMENT
Randolph Savings Bank may modify the terms and
conditions applicable to either Service from time to time upon
mailing or delivering a notice of the modifications to you at the
address shown on our account records, and the revised terms and
conditions shall be effective at the earliest date allowed by
applicable law. We may send any notice to you via electronic mail
and you will have been deemed to have received it three (3) days
after it is sent. We reserve the right to terminate this Agreement
and your use of the Services in whole or in part at any time without
prior notice.
INACTIVITY / TERMINATION
You are responsible for complying with all the
terms of this Agreement and with the terms of the agreement
governing the deposit accounts which you access using electronic
banking services. We can terminate your Online Banking privileges
(including the Bill Payment Service) under this Agreement without
notice to you for any reason; or if you do not pay any fee required
by this Agreement when due, if you do not comply with the Agreement
governing your deposit or loan accounts, or your accounts are not
maintained in good standing. We will promptly notify you if we
terminate this Agreement or your use of the services for any other
reason.
If you are not paying a monthly service charge for
the Service, we may convert your account to inactive status if you
do not sign on to the Service or have any transaction scheduled
through the Service during any consecutive 90 day period. If your
account is considered inactive, you must contact us to have the
Service activated before you will be able to schedule any
transaction through the Service.
To cancel the Online Banking and/or Bill Payment
Service, you must notify Randolph Savings Bank. Your notification
should include your name, address and the effective date to stop the
service(s). When Bill Payment is terminated, any pre-scheduled bill
payments made through Online Banking will also be terminated. Your
final charge for the Bill Payment Service will be assessed at the
end of your statement cycle. You may notify Randolph Savings Bank by
one of the following methods: call us at:877-963-2100 or write to us
at: Randolph Savings Bank Operations Department, 10 Cabot Place,
Stoughton, MA 02072.Or by initiating a customer inquiry through our
Web site at: www.randolphsavings.com
GOVERNING LAW
This Agreement is governed by the laws of the
Commonwealth of Massachusetts and applicable federal law(s).
SCHEDULE OF FEES
Randolph Savings Bank offers the
benefits and convenience of the Online Banking service to you at no
monthly charge. Account research, stop payment charges and Bill Pay
Services will be assessed at the rates published in Randolph Savings
Bank’s Schedule of Fees and deducted from your Online Bill Pay
Account or another account you hold at Randolph Savings Bank.
These fees are subject to change. Randolph Savings
Bank will notify you in writing regarding any fee changes at least
thirty (30) days in advance of the effective date of these changes.
ELECTRONIC
FUND TRANSFER DISCLOSURE
For purposes of this disclosure the terms "we",
"us" and "our" refer to the Bank named above. The terms "you" and
"your" refer to the recipient of this disclosure.
The Electronic Fund Transfer
Act and Regulation E require Banks to provide certain information to
customers regarding electronic fund transfers (EFTs). This
disclosure applies to any EFT service you receive from us related to
an account established primarily for personal, family or household
purposes. Examples of EFT services include direct deposits to your
account, automatic regular payments made from your account to a
third party and one-time electronic payments from your account using
information from your check to pay for purchases or to pay
bills. This disclosure also applies to the use of your ATM Card or
RSB Debit MasterCard at automated teller machines (ATMs) and any
networks described below.
This disclosure contains
important information about your use of electronic fund transfer
(EFT) services provided by this Bank in relation to
accounts established primarily for
personal, family or household purposes. Please read this document
carefully and retain it for future reference.
ELECTRONIC FUND TRANSFER SERVICES PROVIDED
SERVICES PROVIDED THROUGH USE OF ATM CARD OR RSB DEBIT MASTERCARD
If you have received an electronic fund transfer
card ("ATM Card" or "RSB Debit MasterCard") from us you may use it
for the type(s) of services noted below, and the following
provisions are applicable:
USING YOUR CARD AND PERSONAL IDENTIFICATION NUMBER
("PIN"). In order to assist us in maintaining the security of your
account and the terminals, the ATM Card or RSB Debit MasterCard
remains our property and may be revoked or canceled at any time
without giving you prior notice. You agree not to use your ATM Card
or RSB Debit MasterCard for a transaction that would cause your
account balance to go below zero, or to access an account that is no
longer available or lacks sufficient funds to complete the
transaction. We will not be required to complete any such
transaction, but if we do, we may, at our sole discretion, charge or
credit the transaction to another account, and you do agree to pay
us the amount of the improper withdrawal or transfer upon request.
Your ATM Card may only be
used with your PIN. Certain transactions involving your RSB Debit
MasterCard require use of your PIN. Your PIN is used to identify you
as an authorized user. Because the PIN is used for identification
purposes, you agree to notify the Bank immediately if your ATM Card
or RSB Debit MasterCard is lost or if the secrecy of your PIN is
compromised. You also agree not to reveal your PIN to any person not
authorized by you to use your ATM Card or RSB Debit MasterCard or to
write your PIN on your ATM Card or RSB Debit MasterCard
or on any other item kept with your ATM Card or RSB Debit
MasterCard. We have the right to refuse a transaction on your
account when your ATM Card or RSB Debit MasterCard or PIN has been
reported lost or stolen or when we reasonably believe there is
unusual activity on your account.
The security of your account depends upon your
maintaining possession of your ATM Card or RSB Debit MasterCard and
the secrecy of your PIN. You may change your PIN if you feel that
the secrecy of your PIN has been compromised. You may change your
PIN by telephone or at any branch location.
ATM
SERVICES
ATM CARD SERVICES.
The services available through use of your ATM Card are described
below.
You may withdraw cash from your checking
account(s), money market account(s), and stmt savings account(s).
You may make deposits into your checking
account(s), money market account(s), and stmt savings at RSB ATM's.
You may transfer funds between your checking and
stmt savings accounts(s), and stmt savings & money market
account(s).
You may make balance inquiries on your checking
account(s), money market account(s), and stmt savings account(s).
RSB DEBIT MASTERCARD SERVICES.
The services available through use of your RSB Debit MasterCard are
described below.
You may withdraw cash from your checking
account(s), and stmt savings account(s).
You may make deposits into your checking
account(s), and stmt savings at RSB ATM's.
You may transfer funds between your checking and
stmt savings account(s).
You may make balance inquiries on your checking
account(s), and stmt savings account(s).
NETWORK. Your ability to perform the
transactions or access the accounts set forth above depends on the
location and type of ATM you are using and the network through which
the transaction is being performed. A specific ATM or network may
not perform or permit all of the above transactions. For example,
you may not be able to make deposits or transfer funds at ATMs
located out of state.
Besides being able to use your ATM Card or RSB
Debit MasterCard at our ATM terminals, you may access your accounts
through the following networks: NYCE and CIRRUS or any other
networks that may be added from time to time.
ATM FEES. When you use an ATM not owned by us, you
may be charged a fee by the ATM operator or any network used, and
you may be charged a fee for a balance inquiry even if you do not
complete a fund transfer.
POINT OF SALE TRANSACTIONS
You may use your RSB Debit MasterCard to purchase
goods and services from merchants that have arranged to accept your
RSB Debit MasterCard as a means of payment (these merchants are
referred to as "Participating Merchants"). Some Participating
Merchants may permit you to receive cash back as part of your
purchase. Purchases made with your RSB Debit MasterCard, including
any purchase where you receive cash, are referred to as "Point of
Sale" transactions and will cause your "designated account" to be
debited for the amount of the purchase. The designated account for
RSB Debit MasterCard transactions is your checking account.
With your RSB Debit MasterCard you may access your
checking account(s) to purchase goods (in person, by telephone, or
by computer).
In addition, your RSB Debit MasterCard may be used
at any merchant that accepts MasterCard® debit cards for the
purchase of goods and services. Your card may also be used to obtain
cash from your designated account at participating financial
institutions.
Each time you use your RSB Debit MasterCard, the
amount of the transaction will be debited from your designated
account. We have the right to return any check or other item drawn
against your account to ensure there are funds available to pay for
the RSB Debit MasterCard transactions. We may, but do not have to,
allow transactions which exceed your available account balance or
available overdraft protection. If we do, you agree to pay the
overdraft. You also agree to pay overdraft charges in effect from
time to time for each transaction which causes your available
account balance or available overdraft protection to be exceeded.
CURRENCY CONVERSION - MasterCard®.
If
you perform transactions with your card with the MasterCard® logo in
a currency other than US dollars, MasterCard International Inc.,
will convert the charge into a US dollar amount. At MasterCard
International they use a currency conversion procedure, which is
disclosed to institutions that issue MasterCard®. Currently the
currency conversions rate used by MasterCard®
International to determine the transaction amount in US dollars for
such transactions is generally either a government mandated rate or
wholesale rate, determined by MasterCard International for the
processing cycle in which the transaction is processed, increased by
an adjustment factor established from time to time by MasterCard
International. The currency conversion rate used by MasterCard
International on the processing date may differ from the rate that
would have been used on the purchase date or the cardholder
statement posting date.
IMPORTANT ADDITIONAL FEE NOTICE: When you use your
debit card at a merchant that settles in currency other than U.S.
dollars, the charge will be converted into the U.S. dollar amount.
You will be charged a 1.00% currency conversion fee for the currency
conversion. We have no control over either the exchange rate or the
date or place of the exchange. Additionally, we have no control over
any additional foreign currency conversion fee that may be charged
by a particular card association or network. We may also employ
additional security procedures if you use your card at a location
outside of the U.S.
SERVICES PROVIDED THROUGH USE OF TELEPHONE BANKING
You may perform the following functions through
use of Telephone Banking.
You may initiate transfers of funds between your
checking and money market accounts, checking and stmt savings
account(s), and stmt savings & money market account(s).
You may make balance inquiries on your checking
account(s), savings account(s), money market account(s), and loan
account(s). You may make payments on consumer loans, home mortgage
loans, and home equity loans that you have with us.
In addition, you may perform other transactions
such as get information about the last five deposits to checking,
savings or money market account(s) and get information about the
last five withdrawals from checking, savings, or money market
account(s).
PREAUTHORIZED TRANSFER SERVICES
You may arrange for the preauthorized automatic
deposit of funds to your checking account(s), savings account(s),
and money market account(s).
You may arrange for the preauthorized automatic
payment of bills from your checking account(s), money market
account(s), and stmt savings account(s).
SERVICES PROVIDED THROUGH USE OF ONLINE BANKING
This Bank offers its customers use of our Online
Banking service.
You may access your account(s) by
computer 24 hours a day by logging onto our website at
www.randolphsavings.com and using your user ID and password to :
- Transfer funds between your checking and stmt
savings account(s). checking and money market account(s), and stmt
savings and money market account(s).
- Make payments on consumer loans and home
mortgage loans that you have with us.
- Make payments from checking to third parties
using the Bill Pay feature.
- Get information about the account balance of
checking, savings, money market, CD, and loan account(s).
- Get information about the last 60 days activity
on checking, savings, or money market account(s).
ELECTRONIC CHECK CONVERSION
You may authorize a merchant or other payee to
make a one-time electronic payment from your checking account using
information from your check to pay for purchases or to pay bills.
The merchant or other payee will then use this
information to convert the transaction into an electronic funds
transfer. This may occur at the point of purchase, or when you
provide your check by means such as by mail or drop box.
Electronic Returned Check Charge: Some merchants
or other payees will initiate an electronic funds transfer to
collect a change in the event a check is returned for insufficient
funds.
LIMITATIONS ON TRANSACTIONS
TRANSACTION LIMITATIONS - ATM CARD
CASH WITHDRAWAL LIMITATIONS - You may withdraw up
to $500.00 through use of ATMs in any one day.
TRANSACTION LIMITATIONS - RSB DEBIT MASTERCARD
CASH WITHDRAWAL LIMITATIONS - You may withdraw up
to $750.00 through use of ATMs in any one day.
OTHER LIMITATIONS
The number and dollar amount limit of Point of
Sale transactions will be provided to you when you receive your ATM
Card or RSB Debit MasterCard.
You may buy up to $1,500 worth of goods or
services in any one day through use of our Point of Sale service.
The terms of your account(s) may limit the number
of withdrawals you may make each month. Restrictions disclosed at
the time you opened your account(s), or sent to you subsequently
will also apply to your electronic withdrawals and electronic
payments unless specified otherwise.
We reserve the right to impose limitations for
security purposes at any time.
Other limitations may exist in the number or
withdrawals permitted on your savings and money market accounts.
Please refer to your Truth in Savings Disclosure for this
information.
In addition to dollar amount limitations for
withdrawals using your ATM or RSB Debit MasterCard and/or code that
we may establish, you have the option to limit the amount of cash
that can be withdrawn by your ATM or RSB Debit MasterCard and/or
code to $50.00 per day or some other amount acceptable to us.
NOTICE OF RIGHTS AND RESPONSIBILITIES
The use of any electronic fund transfer services
described in this document creates certain rights and
responsibilities regarding these services as described below.
RIGHT TO RECEIVE DOCUMENTATION OF YOUR TRANSFERS
TRANSACTION RECEIPTS. Upon completing a
transaction at an ATM you will receive a printed receipt documenting
the transaction (unless you have chosen not to get a paper receipt
or the transaction is less than $15.00). These receipts (or the
transaction number given in place of the paper receipt) should be
retained to verify that a transaction was performed. A receipt will
be provided for any transaction of more than $15.00 made with your
ATM Card or RSB Debit MasterCard at a Participating Merchant. If the
transaction is $15.00 or less, the Participating Merchant is not
required to provide a receipt.
PERIODIC STATEMENTS. If your account is subject to
receiving a monthly statement, all EFT transactions will be reported
on it. If your account is subject to receiving a statement less
frequently than monthly, then you will continue to receive your
statement on that cycle, unless there are EFT transactions, in which
case you will receive a monthly statement. In any case you will
receive your statement at least quarterly.
PREAUTHORIZED DEPOSITS. If you have
arranged to have direct deposits made to your account at least once
every 60 days from the same person or company:
- the person or company making the deposit will
tell you every time they send us the money.
- you can call us at 877-963-2100 to find out
whether or not the deposit has been made.
PASSBOOK ACCOUNTS. If the only type of
electronic fund transactions are preauthorized deposits you will not
receive a statement for your Passbook account. If you bring your
Passbook to us, we will record any electronic deposits that were
made to your account since the last time you brought in your
Passbook. You will not receive a periodic statement noting these
transactions on your Passbook account.
DOCUMENTATION
AS EVIDENCE OF TRANSFER. Any documentation that is provided to you
which indicates that an electronic fund transfer was made shall be
admissible as evidence of such transfer and shall constitute
prima facie
proof that such transfer was made.
RIGHTS
REGARDING PREAUTHORIZED TRANSFERS
RIGHTS AND PROCEDURES TO STOP PAYMENTS. If you
have instructed us to make regular preauthorized transfers out of
your account, you may stop any of the payments. To stop a payment,
call us at: 877-963-2100
or write to:
Randolph Savings Bank
Operations Department
10 Cabot Place, Stoughton, MA 02072
We must receive your call or
written request at least three (3) business days prior to the
scheduled payment. If you call, please have the following
information ready: your account number, the date the transfer is to
take place, to whom the transfer is being made and the amount of the
scheduled transfer. If you call, we may require you to put your
request in writing and deliver it to us within fourteen (14) days
after you call.
YOUR ABILITY TO STOP PAYMENT.
Unless otherwise provided in this Agreement, you may not stop
payment of electronic fund transfers, therefore you should not
employ electronic access for purchases or services unless you are
satisfied that you will not need
to stop payment.
The initiation by you of certain electronic fund
transfers from your account will, except as otherwise provided in
this Agreement, effectively eliminate your ability to stop payment
of the transfer.
NOTICE OF VARYING AMOUNTS. If you have arranged for automatic
periodic payments to be deducted from your checking or savings
account and these payments vary in amount, you will be notified by
the person or company you are going to pay ten days prior to the
payment date of the amount to be deducted. You may choose instead to
get this notice only when the payment would differ by more than a
certain amount from the previous payment, or when the amount would
fall outside certain limits that you set.
OUR LIABILITY FOR FAILURE TO STOP PREAUTHORIZED
TRANSFER PAYMENTS. If you order us to stop one of the payments and
have provided us with the information we need at least three (3)
business days prior to the scheduled transfer, and we do not stop
the transfer, we will be liable for your losses or damages.
YOUR RESPONSIBILITY TO NOTIFY US OF LOSS OR THEFT
If you believe your ATM Card or RSB Debit
MasterCard or PIN or internet banking access code has been lost or
stolen, call us at: 877-963-2100 (Mon - Fri
8:30am to 5:00pm) or write to:
Randolph Savings Bank
Operations Department
10 Cabot Place, Stoughton, MA 02072
You should also call the number or
write to the address listed above if you believe a transfer has been
made using the information from your check without your permission.
CONSUMER LIABILITY
Tell us at once if you believe your ATM Card or
RSB Debit MasterCard or PIN or internet banking access code has been
lost or stolen or used without permission or if you believe that an
electronic fund transfer has been made without your permission using
information from your check. Telephoning is the best way of keeping
your possible losses down.
Your liability shall not exceed $50.00 for any
unauthorized electronic fund transfer or a series of transfers
arising from a single loss or theft of your ATM Card or RSB Debit
MasterCard or PIN.
Also, if your statement shows transfers you did
not make, including those made by card, code, or other means, tell
us at once. If you do not tell us within 60 days after the statement
was mailed to you, you may not get back any money you lost after the
60 days if we can prove that we could have stopped someone from
taking the money if you had told us in time. If a good reason (such
as a long trip or a hospital stay) kept you from telling us, we will
extend the time periods.
CONSUMER LIABILITY FOR UNAUTHORIZED TRANSACTIONS INVOLVING RSB DEBIT
MASTERCARD
The limitations on your
liability for unauthorized transactions described above generally
apply to all electronic fund transfers. However, different
limitations apply to certain transactions involving your card with
the MasterCard® logo. These limits apply to unauthorized
transactions
processed on the MasterCard® Network.
If you notify us about an unauthorized transaction
involving your RSB Debit MasterCard, and the unauthorized
transaction took place on the MasterCard® Network, zero liability
will be imposed on you for the unauthorized transaction. In order to
qualify for the zero liability protection, you must have exercised
reasonable care in safeguarding your card from the risk of loss or
theft, you must not have reported two or more incidents of
unauthorized use within the preceding twelve (12) months, and your
account must be in good standing.
Your liability for unauthorized transactions with
your RSB Debit MasterCard that involve PIN-based transactions not
processed by the MasterCard® Network, including ATM transactions,
are described under "Consumer Liability" above.
IN
CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS
In case of errors or
questions about your electronic fund transfers, call us at:
877-963-2100
or write to:
Randolph Savings Bank
Operations Department, 10 Cabot Place,
Stoughton, MA 02072
or use the current information on your most recent
account statement.
Notification should be made as soon as possible if
you think your statement or receipt is wrong or if you need more
information about a transaction listed on the statement or receipt.
You must contact the Bank no later than 60 days after it sent you
the first statement on which the problem or error appears. You must
be prepared to provide the following information:
- Your name and account number.
- A description of the error or transaction you
are unsure about along with an explanation as to why you believe it
is an error or why you need more information.
- The dollar amount of the suspected error.
If you provide oral notice, you may be
required to send in your complaint or question in writing within ten
(10) business days.
We will determine whether an
error occurred within ten (10) business days (twenty (20) business
days for new accounts) after we hear from you and will correct any
error promptly. If we need more time, however, we may take up to
forty-five (45) days (ninety (90) days for new accounts and foreign
initiated or point of sale transfers) to investigate your complaint
or question. If we decide to do this, we will credit your account
within ten (10) business days (twenty business (20) days for new
accounts) for the amount which you think is in error, so that you
will have the use of the money during the time it takes to complete
our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within ten (10) business days,
we may not credit your account. The extended time periods for new
accounts apply to all electronic fund transfers that occur within
the first thirty (30) days after the first deposit to the account is
made, including those for foreign initiated or point of sale
transactions.
We will tell you the results within three (3)
business days after completing our investigation. If we decide that
there was no error, we will send you a written explanation.
You may ask for copies of the documents that we
used in our investigation.
LIABILITY
FOR FAILURE TO COMPLETE TRANSACTION
If we do not complete a transfer to or from your
account on time or in the correct amount according to our agreement
with you, we will be liable for your losses or damages as provided
by law. However, there are some exceptions. We will NOT be liable,
for instance:
- If through no fault of ours, you do not have
enough money in your account to make the transfer.
- If the transfer would result in your exceeding
the credit limit on your line of credit, if you have one.
- If the electronic terminal was not working
properly and you knew about the breakdown before you started the
transfer.
- If circumstances beyond our control (such as
fire or flood, computer or machine breakdown, or failure or
interruption of communications facilities) prevent the transfer,
despite reasonable precautions we have taken.
- If we have terminated our Agreement with you.
- When your ATM Card or RSB Debit MasterCard has
been reported lost or stolen or we have reason to believe that
something is wrong with a transaction.
- If we receive inaccurate or incomplete
information needed to complete a transaction.
- In the case of preauthorized transfers, we will
not be liable where there is a breakdown of the system which would
normally handle the transfer.
- If the funds in the account are subject to legal
action preventing a transfer to or from your account.
- If the electronic terminal does not have enough
cash to complete the transaction.
There may be other exceptions provided by
applicable law.
CHARGES
FOR TRANSFERS OR THE RIGHT TO MAKE TRANSFERS
Randolph Savings Bank is a member of the SUM ATM
group, in which member banks waive ATM surcharge fees for the
customers of other member banks. Depending on the type of account
you have, you may be charged a fee from Randolph Savings Bank for
using a non-Randolph Savings Bank ATM. Please refer to our Consumer
Schedule of Fees.
DISCLOSURE
OF ACCOUNT INFORMATION
We will disclose information to third parties
about your account or electronic fund transfers made to your
account:
1. Where necessary to complete a transfer or to
investigate and resolve errors involving the transfer(s); or
2. In order to verify the existence and condition
of your account for a third party such as a credit bureau or
merchant; or
3. To an attorney or collection agency employed by
us; or
4. In order to comply with government agency or
court orders; or
5. When the person is authorized to have access to
our records as part of their official duties; or
6. With your written consent that expires
forty-five days after receipt by us.
DEFINITION OF BUSINESS DAY
Business days are Monday through Friday excluding
holidays.
NOTICE OF ATM SAFETY PRECAUTIONS
SAFETY PRECAUTIONS FOR ATM TERMINAL USAGE. Please
keep in mind the following basic safety tips whenever you use an
ATM:
-
Have your ATM Card or RSB Debit MasterCard ready to use when you
reach the ATM. Have all of your forms ready before you
get
to the machine. Keep some extra forms at home for this purpose.
- If you are new to ATM usage, use machines close
to or inside a financial institution until you become comfortable
and can conduct your usage quickly.
- If using an ATM in an isolated area, take
someone else with you if possible. Have them watch from the car as
you conduct your transaction.
- Do not use ATMs at night unless the area and
machine are well-lighted. If the lights are out, go to a different
location.
- If someone else is using the machine you want
to use, stand back or stay in your car until the machine is free.
Watch out for suspicious people lurking around ATMs, especially
during the times that few people are around.
- When using the machine, stand so you block
anyone else's view from behind.
- If anything suspicious occurs when you are using
a machine, cancel what you are doing and leave immediately. If going
to your car, lock your doors.
- Do not stand at the ATM counting cash. Check
that you received the right amount later in a secure place, and
reconcile it to your receipt then.
- Keep your receipts and verify transactions on
your account statement. Report errors immediately. Do not leave
receipts at an ATM location.
ADDITIONAL PROVISIONS
Your account is also governed by the terms and
conditions of other applicable agreements between you and the Bank.
You agree not to reveal your PIN to any person not
authorized by you to access your account.
Please refer to Truth In Savings Disclosures for
further information on accounts accessible through Electronic Fund
Transfers.
Last
Revised: May 26, 2010
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